Customer Care Representative Job at the Vault Recruitment

The Vault Recruitment - Our client, a power / energy firm, is recruiting suitable candidates to fill the position below:

Job Position: Customer Care Representative

Vacancy Code: LIG002
Job Location:  Ikeja, Lagos
Employment Type: Hybrid  (1 Week Onsite / 1 Week Off)

Job Summary

• Our client is seeking a customer-focused and proactive Customer Care Representative to handle customer inquiries, resolve issues, and ensure a positive service experience.
• The ideal candidate should be responsive, organized, and able to deliver timely support in a hybrid work environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other channels
• Resolve customer complaints promptly and professionally
• Provide accurate information about products and services
• Maintain records of customer interactions and feedback
• Follow up with customers to ensure issue resolution and satisfaction
• Escalate complex issues to the appropriate department
• Support daily customer service operations

Requirements

• Minimum of OND (or higher qualification)
• At least 1 year of experience in customer care or a related role
• Strong communication and interpersonal skills
• Ability to handle customers professionally and calmly
• Good problem-solving and conflict resolution skills
• Basic computer skills (Microsoft Office, CRM tools are a plus)
• Proximity to Ikeja, Lagos is an added advantage.

Note: Please read carefully before applying.