Customer Care Representative Job at R.A.THINK DESIGN

R.A. Trading & Investment Limited is an Israeli-Nigerian company. The company is managed by vastly experienced team of expatriate management executives and Nigerian staff. We have strategic partnerships and alliances with organizations and groups based in Nigeria, Europe and the Middle East. Our Office and Showroom is at 2/4 Samuel Anibaba Street, Ikosi, Ketu, Lagos. We are committed to clients’ needs and to provide excellent work as well as providing competitive prices.

R.A. Trading & Investment Limited is a company that specializes in doors (Canadian, Panel, Flush Doors + Plain and Decorated Security Doors); Card key locks; Hotel Furniture; Dry Wall Partitioning; Suspended Ceilings; Laminated Flooring; Stainless Steel Balustrades & Handrails; all types of Office Furniture; Kitchen Furniture & Accessories; and Ultra-modern Swimming Pools.

We are recruiting to fill the position below:

Job Position: Customer Care Representative

Job Location: Lagos
Employment Type: Full-time

Job Brief

• A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.
• They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you.
• Problem-solving also comes naturally to customer care specialists.
• They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
• The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and Skills

• High school diploma with 3-8 years experience.
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Method of Application
Interested and qualified candidates should send their CV to: admin@ra-nigeria.com using the Job position as the subject of the email.