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Customer Care Representative Job at XII Energy and Resources Limited

XII Energy and Resources Limited has grown to become a provider of energy solution to its broad clientele across the south west geo-political zone. It has capacities in all areas requiring solutions for energy services ranging from Offshore Engineering, Power Generation and Distribution, Engineering Procurement and Construction Services, Haulage and Logistics Services, Marine Engineering and Management,  and also has capacity for the supply and distribution of petroleum products including Premium Motor Spirit (PMS), Automotive Gas Oil (AGO), DPK and LPFO at commercial quantities.


We are recruiting to fill the position below:

Job Position: Customer Care Representative

Job Location: Oyo
Job Type: Full-time

Job Description

  • Manage large amounts of incoming phone calls.
  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Take the extra mile to engage customers.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@xiienergy.com using the Job Position as the subject of the mail.




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