Customer Care Representative Job at XII Energy and Resources Limited

XII Energy and Resources Limited has grown to become a provider of energy solution to its broad clientele across the south west geo-political zone. It has capacities in all areas requiring solutions for energy services ranging from Offshore Engineering, Power Generation and Distribution, Engineering Procurement and Construction Services, Haulage and Logistics Services, Marine Engineering and Management,  and also has capacity for the supply and distribution of petroleum products including Premium Motor Spirit (PMS), Automotive Gas Oil (AGO), DPK and LPFO at commercial quantities.

We are recruiting to fill the position below:

Job Position: Customer Care Representative

Job Location: Oyo
Job Schedule: Full time

Job Description

• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Requirements

• Candidates should possess an HND / B.Sc Degree with 3 - 4 years of relevant work experience.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@xiienergy.com using the Job Position as the subject of the