Customer Care Specialist Recruitment at Green Africa Airways Limited

Green Africa is a value airline based in Lagos, Nigeria. We are a new carrier that offers safe, reliable and affordable air travel to a much broader group of customers. This positions us as a significant contributor to the economic development of Nigeria and the African continent.

We are recruiting to fill the position below:

Job Position: Customer Care Specialist

Job Location: Lagos, Nigeria
Experience Level: Mid level

Job Role

• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
• Collaborating with the management and the customer care team to provide excellent customer service and improve business performance.
• Crafting and presenting weekly customer care reports to Leadership.
• Documenting every interaction between customers and support team.
• Conduct relevant surveys regarding products, services, and customer service experiences.
• Identifying trends and presenting key findings to the business through detailed reporting and data analysis.
• Experience and ability to collaborate cross-functionally with internal teams and stakeholders across different functions.

Qualifications

• A graduate of any Numerate or Administrative discipline
• Experience as a Customer Care specialist or similar role
• Proficiency in the use of the Microsoft office Suite.
• Good working knowledge of several customer interaction platforms (eGain, Hootsuite, Sprout social etc.)
• Excellent writing skills with competence in drafting responses, communiques, and feedback.
• Excellent conflict management skills.
• Exhibits the ability to prioritize tasks and complete them in a high-pressure environment.
• Key analytical and problem-solving skills.
• Proficient computer skills with the ability to learn new software.