Customer Care Support Job at CabVibe Service Limited

CabVibe is a leading e-hailing service provider, dedicated to delivering seamless and affordable rides to users. Our mission is to make transportation efficient and accessible, providing top-notch service through an easy-to-use app and a professional team committed to customer satisfaction.

We are recruiting to fill the position below:

Job Position: Customer Care Support

Job Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• As a Customer Care Support team member, you will be the first point of contact for CabVibe users, addressing queries, resolving issues, and ensuring customer satisfaction.
• You will handle inquiries via phone, email, and chat, ensuring users receive quick and efficient assistance.
• Your role will be essential in maintaining a positive experience for our customers, thereby contributing to our brand’s reputation and user retention.

Responsibilities

• Provide prompt and professional customer support to users.
• Address user complaints and provide solutions efficiently.
• Collaborate with other departments to resolve complex issues.
• Document and escalate issues to relevant departments when necessary.
• Gather customer feedback and report trends to improve service quality.

Qualifications

• A minimum of a high school diploma; Bachelor's degree preferred; additional qualifications are a plus.
• 1+ years of experience in customer support or a related field.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to work flexible hours, including evenings and weekends.

Benefits

• Competitive salary.
• Professional training and career development opportunities.
• An inclusive and supportive work environment.

Method of Application
Interested and qualified candidates should send their CV to:  support@cabvibe.comusing the Job Position as the subject of the mail.

Note: CabVibe is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.