Customer Experience Manager Job at Temploy Limited

Temploy Limited - Our client, a leader in the Agri-Tech sector working to revolutionize farming in Nigeria is recruiting to fill the position below:

Job Position: Customer Experience Manager
Job Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• Our client, a leader in the agri-tech sector working to revolutionize farming in Nigeria, is looking to hire a skilled Customer Experience Manager with a passion for agriculture, technology and social impact.
• S/he will be responsible for their account management, business growth consulting and providing Internet of Things (IoT) engineering support.
• In this role you will be required to analyze feedback and data, develop strategies to improve customer satisfaction, and communicate with various departments to ensure customer needs are met.

Responsibilities

• Build and nurture long-term relationships with suppliers and customers, understanding their unique business needs and goals.
• Offer value-added services to suppliers and customers, including analysis of their business operations and identification of areas where the client services can drive growth and cost savings.
• Collaborate closely with team of IoT engineers to ensure smooth device installations.
• provide exceptional support, and drive the adoption and utilization of our client’s IoT-enabled platform.
• Be the primary point of contact for diverse range of customers, including service providers, smallholder farmers, and booking agents.

Qualifications / Requirements

• Bachelor’s degree in an Agric-related course. Masters in Agriculture Economics or a related field would be an added advantage.
• 5+ years of work experience in customer success, key account management, or a related role in the agriculture or technology industry is preferable.
• A deep passion for agriculture, technology, and driving social impact
• Exceptional communication and interpersonal skills, with a proven ability to build strong relationships with a diverse range of stakeholders.
• Strategic thinker with an entrepreneurship mindset and innovative approach to problem-solving
• Proficiency in using digital tools and platforms, with a willingness to learn new technologies.
• Fluency in a local language and strong English skills, both written and verbal.
• Strong project management skills to handle multiple campaigns and projects simultaneously.

Salary
N500,000 - N750,000 monthly.

Note

• Please apply only if you have the requirements and experience to deliver on the job.
• Relocation support is available for candidates based outside Abuja.