Customer Experience Officer / Call Centre Agent Job at Phillips Outsourcing Limited

Phillips Outsourcing Limited is a leading outsourcing service provider in Nigeria committed to delivering qualitative, customised, and effective outsourcing solutions to our esteemed clients. Our innovative solutions have made us revered and renowned to be the go-to business partner for companies who want to scale-up and have a competitive edge in the market. With our workforce of highly skilled and experienced professionals, advanced technology and cost-effective mediums, our goal is to meet our client’s needs with precision.

We are recruiting to fill the position below:

Job Position: Customer Experience Officer / Call Centre Agent

Job Location: Onipanu, Lagos
Employment Type: Full-time

Responsibilities

• Tracking customer experiences across online and offline channels, devices, and touchpoints.
• Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Documenting processes and logging technical issues, as well as customer compliments and complaints.

Qualifications

• Candidates should possess a B.Sc / HND ONLY Graduate
• At least 2 years of experience as a customer experience specialist, or a similar customer support role
• Candidate must be willing to work on shifts
• Good communication skills, Data Analysis, Leadership skills, and a good knowledge of using a computer system.

Other Requirements:

• Language proficiency: Candidates must be able to speak these three languages: English, Igbo, and Yoruba fluently
• Candidates must reside in Onipanu and its environs
• Candidate must be willing to work weekends.

Salary and Benefits

• N80,000 / Month
• HMO
• Pension
• 13th Month
• Leave Allowance

Method of Application
Interested and qualified candidates should send their CV to: recruitment@phillipsoutsourcing.net using the Job Position as the subject of the email.