Customer Experience Officer Job at Invent Alliance Limited

Invent Alliance Limited is a company specialised on creation of multi discipline business platform with specialist partnership for value co-creation in each of the different business segments through modern co-petition business principles. These multi segments are operated as strategic business units (SBU) with full profit and loss responsibility towards the alliance.

We currently have interests (and growing) in the following areas (SBUs): Virtual Office & Hosted Services Business Unit, Bakery Services & Consultancy Business Unit, Digital Multimedia Business Unit, High Tech Logistics Business Unit, Real Estate & Property Development Business Unit and Hospitality & Shortlet Rental Business Unit.

We are recruiting to fill the position below:

Job Position: Customer Experience Officer

Job Location: Ajah, Lagos
Employment Type: Full-time

About the Role

• As a Customer Experience Officer, you’ll be the link between our bakery and our customers,making sure they get the best service, feel heard, and keep coming back.
• You’ll manage relationships, resolve issues, follow up on accounts, and contribute to growing the business by providing excellent support and feedback.

Key Responsibilities

• Engage with retail customers, wholesalers, distributors, and corporate buyers to ensure excellent service and satisfaction
• Handle customer inquiries, complaints, and feedback in a professional and timely manner
• Follow up on account receivables, track payments, and reconcile customer accounts
• Maintain accurate records of customer interactions, orders, and account status
• Support field marketing and promotional activities that help improve brand visibility and attract new customers
• Provide regular updates, reports, and insights from customer interactions to management
• Keep an eye on competitor activities and customer preferences to suggest improvements
• Use Microsoft Word and Excel to prepare documentation, reports, and account updates

Requirements

• Interested candidates should possess a Bachelor's Degree (or OND/HND with relevant experience)
• Minimum of 1 year of experience in sales, marketing, or customer service roles (experience in the food or FMCG industry is an added advantage).
• Strong communication, negotiation, and interpersonal skills.
• Confidence in handling customer concerns and resolving issues with professionalism.
• Basic knowledge of receivables tracking, account reconciliation, and record-keeping.
• Proficiency in Microsoft Word and Excel.
• Self-motivated, target-driven, and willing to work actively in the field.
• Ability to multitask and adapt in a fast-paced environment.
• Must reside within Ajah, Sangotedo, or nearby areas

Preferred Qualities:

• Experience in bakery, food, or FMCG sales.
• Coachable and eager to grow into a large business development role.
• Ability to work both independently and as part of a team.

Why Join Us?

• At Invent Alliance Limited, we are committed to delivering quality and value across all touchpoints.
• As a Customer Experience Officer, you’ll be at the frontline of growth, innovation, and market expansion. We offer a vibrant work environment, the freedom to explore new ideas, and the opportunity to directly influence business performance.

Compensation & Benefits

• Competitive salary (commensurate with experience).
• Performance-based incentives.
• Opportunities for growth and professional development.

Method of Application
Interested and qualified candidates should submit their CV to: admin@inventallianceco.com using the Job Position as the subject of the email.