Customer Experience Officer Job at LEAD Enterprise Support Company Limited

LEAD Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Head hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries.


We are recruiting to fill the position below:

Job Position: Customer Experience Officer
Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary / Objective

  • The Customer Experience Officer shall be accountable for assisting a variety of customers across various touchpoints including telephone, in-branches, and digital channels, amongst others, as well as overseeing accordance with agreed business processes and compliance.

Duties and Responsibilities

  • Provides telephonic, email, and face-to-face service to customers and intermediaries.
  • Delivers on daily production standards and adheres to service and quality standards.
  • Adheres to business, process, and compliance rules.
  • Strategically creates superior customer experience at the branch both for internal and external stakeholders.
  • Perform quality checks on the customer experience process at the branch which includes own work.
  • Drive sales of company products to walk-in and call-in customers through direct product referral, as well as upsell and cross-sell products directly to clients to meet the 25% contact centre conversion targets.
  • Assist customers with their claims queries and maintain relationships with relevant departments to ensure the process is completed with our 24hour SLA with all units
  • Inform customers timely of requirements and procedures for their Claims, New business purchase via available digital platforms, policy renewals, part-withdrawals or surrender process.

Job Requirements

  • A Bachelor's Degree in Marketing, Communications, Advertising, Business Management, or in a related field preferred
  • 1-2 years of actual experience working in a similar position.
  • Attention to Detail.
  • Proficient in Microsoft Office suite (Word, Excel, and PowerPoint).

Method of Application
Interested and qualified candidates should send their CV to: recruitment@leadhradvisory.com using the Job Position as the subject of the email.



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