Customer Experience Officer Job at ZKTeco Biometric Limited

ZKTeco is a global leader in Security and Time Management/Workforce Management Solutions, focused on developing innovative and pioneering technologies for its customers around the world. ZKTeco is a well-recognized, respected, and sought-after brand in the security and biometric industries with more than 220 million people in over 180 countries using ZKTeco products every day.

With more than 20+ years of serving time and attendance and workforce management software partners worldwide, ZKTeco has both developed extensive knowledge of the entire data collection process and developed the data collection technologies leading companies around the world need, such as proprietary, state-of-the-art biometric verification algorithms. Our deep expertise in hardware, software, and integration processes, combined with innovative product design and large-scale manufacturing capabilities, make ZKTeco enterprise-class data collection solutions the most cost-effective and high-quality products on the market.

We are recruiting to fill the position below:

Job Position: Customer Experience Officer

Job Location: Victoria Island, Lagos
Job type: Full-time

Job Description

• Processing orders, forms, applications, and requests.
• Responding promptly to customer inquiries
• Receive correspondences for the company, sign for receipt and facilitate dispatch to the respective office or persons.
• Knowing our products inside and out so that you can answer question
• Cross-selling company's products to potential and existing customers via phone calls, Whatsapp, or live chat 
• Generate sales leads with the use of appropriate tools
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Communicating with customers through various channels and providing accurate information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Keeping records of customer interactions, transactions, comments, and complaints.

Qualifications

• Bachelor's Degree in Communication or any other related field.
• 2 years of proven experience
• Experience with customer management, marketing, and relationship management teams
• Familiarity with CRM systems and practices

Remuneration
Competitive