Customer Experience & Telesales Executive Job at Earl Consulting Lagos

Earl Consulting Lagos is Nigeria's premier management consulting firm, dedicated to empowering people and organizations to reach their full potential. With over 20 years of experience, we have provided people management and human resource solutions to some of Africa's leading companies across diverse industries, including oil & gas, telecoms, manufacturing, financial services, FMCG, Real Estate and technology. We offer relevant and innovative solutions to our clients' most pressing people challenges.

We are recruiting to fill the position below:

Job Position: Customer Experience & Telesales Executive

Job Location: Victoria Island, Lagos
Employment Type: Full-time

Job Summary

• Qualification Specialist will be responsible for engaging with leads generated by our promotional venue team, conducting a thorough needs assessment, and qualifying leads for further engagement with our sales team.
• The successful candidate will have excellent communication skills, a customer-centric approach, and a strong ability to uncover and understand clients' real estate needs.
• Make outbound calls to a list of leads and prospects
• Engage in conversations to introduce the products or services.
• Build up good product knowledge in order to be able to sell its features, benefits and value to prospective candidates.
• Collaborate closely with the sales & marketing team to understand lead sources, demographics, and engagement strategies.
• Strive to meet or exceed lead qualification targets while ensuring the highest level of customer satisfaction.
• We are looking for a proactive and dedicated Receivables and Telesales Officer to join our team and take charge of ensuring seamless collections from clients and recovering outstanding off-plan property payments.
• The ideal candidate will possess excellent communication and negotiation skills to handle clients effectively and maintain healthy financial standing for the organization.
• Develop and implement effective off-plan payment recovery strategies, tailored to the specific needs of clients and their payment history.
• Improvement: Proactively identify areas for process improvement to enhance collection efficiency and minimize potential bad debt exposure.

Requirements

• Bachelor's Degree in Social, Business, Marketing, or a related field preferred.
• Minimum of at least 4 years in a similar role in Insurance, Real estate, Finance firms.
• Proven experience in telesales, lead qualification, or similar customer-facing roles.
• Excellent verbal, organizational & communication skills with the ability to engage with attention to detail.
• Proven experience in collections, debt recovery, or a related financial field.
• Excellent communication and negotiation skills to engage with clients and resolve payment-related issues.
• Strong organizational proven abilities to manage multiple client accounts and follow-up activities effectively on telesales
• Analytical mindset to assess client payment behaviors and tailor recovery strategies accordingly.
• Proficiency in using financial software and MS Office applications for reporting and documentation.
• Ability to work independently and collaboratively within a team environment.
• Result-oriented mindset with the ability to work toward targets and deadlines.
• Enthusiastic, self-motivated, and able to thrive in a fast-paced environment.

Behavioral Skills:

• Decision Making Skills, Negotiation Skills, Communication Skills, Analytical Skills, Resilience, Flexible, adaptable in a dynamic and fast-paced environment.

Method of Application 
Interested and qualified candidates should send their CV & Cover Letter to: earlconsultinglagos@gmail.com using the Job Position as the subject of the email.