Customer Relations Officer Job at Swift Drycleaners Limited

Swift Drycleaners Limited, a subsidiary of Pally Agro Limited, is a trailblazer in the laundry and dry cleaning industry that is committed to delivering exceptional services. 

We are recruiting to fill the position below:

Job Position: Customer Relations Officer
Job Location: Olowora / Berger, Lagos
Employment Type: Full-time

Job Summary

• As a Customer Service Officer, your primary responsibility is to provide excellent service and support to customers, ensuring their inquiries, concerns, and requests are handled in a professional and efficient manner.
• You will serve as the main point of contact between the organization and its customers, representing the company's values and commitment to customer satisfaction.
• Your role is pivotal in building and maintaining positive customer relationships and contributing to the overall success of the business.

Key Responsibilities

• Respond promptly and courteously to customer inquiries through various channels (phone, email, chat, etc.).
• Provide accurate and helpful information to address customer questions, concerns, and complaints.
• Assist customers in navigating products or services, resolving issues, and ensuring a positive customer experience.
• Process customer orders, ensuring accuracy and timely fulfillment.
• Maintain a comprehensive understanding of the company's products or services to effectively address customer inquiries and provide appropriate recommendations.
• Actively seek and gather customer feedback to identify areas for improvement and relay this information to relevant teams within the organization.
• Build and maintain strong customer relationships, striving to enhance customer loyalty and retention.
• Track and monitor order status, updating customers on delivery schedules and any potential delays.
• Identify and escalate complex or unresolved issues to appropriate departments for timely resolution.
• Follow up with customers to ensure their issues are fully resolved and their satisfaction is achieved.
• Utilize effective communication skills to establish rapport and demonstrate empathy in customer interactions.
• Adhere to company policies, guidelines, and service standards to ensure consistent and high-quality customer service.
• Accurately record customer interactions and transactions in the company's database or customer relationship management (CRM) system.
• Monitor and achieve key performance indicators (KPIs) related to customer service, such as response time, customer satisfaction scores, and first-call resolution rates.
• Stay updated on industry trends and best practices in customer service to continuously enhance skills and knowledge.

Requirements

• MUST have a minimum of OND / NCE or its equivalent in a relevant field of study.
• 1 - 2 years of experience in a related role, Commercial Dry-cleaning experience is an added advantage
• Candidates should be resident on the mainland and live close to the work location: Ogba.
• Proven experience working as a Customer relations officer or in a similar role within a laundry environment.
• Strong knowledge of customer service techniques.
• Familiarity with quality control principles and methodologies, including data analysis.
• Excellent attention to detail and ability to accurately record and analyze data.
• Strong problem-solving skills and ability to troubleshoot and solve issues independently.
• Good communication skills and ability to work collaboratively with cross-functional teams.
• Willingness to work flexible hours, including Saturdays, to accommodate production schedules and satisfaction of customer’s needs.

Salary
N50,000 - N70,000 Monthly.

Method of Application
Interested and qualified candidates should send their Resume to: hr@pallyagro.ng using "Customer Relations Officer OGBA" as the subject of the mail.

Note: If you meet the requirements for this role and are passionate about ensuring quality customer service in the laundry industry, we encourage you to apply.