Customer Support Representative Job at Nemterra

Nemterra is a full-service real estate development and investment company committed to creating, selling, and managing premium properties. We specialize in land sales, apartment management, and property development, offering expert advice and seamless solutions to help clients acquire, invest, and grow in real estate. With a foundation built on excellence, trust, simplicity, and luxury, we turn dreams into reality, one property at a time.

We are recruiting to fill the position below:

Job Position: Customer Support Representative
Job Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Summary

• The Customer Support Representative is responsible for providing exceptional customer service and support to customers via phone, email, chat, and social media.
• This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities

• Respond to Customer Inquiries: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
• Resolve Customer Issues: Resolve customer complaints and issues in a fair and timely manner, escalating complex issues to senior staff as needed.
• Provide Product/Service Information: Provide customers with accurate and up-to-date information about products and services, including features, benefits, and pricing.
• Troubleshoot Technical Issues: Troubleshoot technical issues with customers, providing step-by-step instructions and guidance as needed.
• Process Customer Orders: Process customer orders, including handling payments, shipping, and returns.
• Maintain Customer Records: Maintain accurate and up-to-date customer records, including contact information, order history, and issue resolution.
• Collaborate with Internal Teams: Collaborate with internal teams, including sales, marketing, and product development, to resolve customer issues and improve customer satisfaction.
• Participate in Quality Improvement Initiatives: Participate in quality improvement initiatives, including feedback sessions, training programs, and process improvement projects.
• Meet Performance Metrics: Meet performance metrics, including first call resolution, customer satisfaction, and response time.
• Stay Up-to-Date with Product/Service Knowledge: Stay up-to-date with product and service knowledge, including new releases, updates, and features.

Skills and Qualifications

• Diploma or equivalent required; bachelor's degree preferred
• 1-2 years of customer service experience required; experience in a call center or technical support environment preferred
• Strong communication and problem-solving skills required
• Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously
• Proficiency in CRM software and other customer service tools required
• Strong attention to detail and ability to maintain accurate records required

Personal Qualities:

• Friendly and approachable demeanor
• Strong empathy and active listening skills
• Ability to remain calm and composed under pressure
• Strong problem-solving and critical thinking skills
• Ability to work collaboratively with internal teams and external partners

Work Environment:

• Work in a call center or office environment
• Use of computer, phone, and other customer service equipment
• May require working in a shift-based environment, including evenings, weekends, and holidays.

Salary
N100,000 - N300,000 Monthly.

Method of Application
Interested and qualified candidates should send their Applications and CV to: nemterradevelopersltd@gmail.com using the Job Position as the subject of the mail.