Customer Service Manager / Front Desk Officer Job at Paceview Homes Limited

At Paceview Homes Limited we develop and construct it to Suit Your Needs. We focus on integrating technology and automation into residential and commercial real estate using sustainable methods. The paceview homesbrand is a guarantee of integrity, professionalism, and reliable housing Development suitable for all classes.

We are recruiting to fill the position below:

Job Position: Customer Service Manager / Front Desk Officer

Job Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• High School Diploma, general education degree, or equivalent with 5-7 years of experience.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• N.B 5% commision on sales / converted prospect to client also inclusive

Method of Application 
Interested and qualified candidates should send their CV to: recruit@paceviewhomes.com using the Job Position as the subject of the email.