Customer Relationship Officer Job at PalmPay

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Position: Customer Relationship Officer
Job Location: Ikeja, Lagos
Employment Type: Contract
Level: Mid Level

Responsibilities

• Building and maintaining profitable relationships with key customers.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.

Requirements

• A Bachelor’s Degree in Business Administration or a related field.
• A minimum of 1 year of experience in Sales and Customer Service
• Fintech product knowledge.
• A team player with leadership skills.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Maintain a positive attitude focused on customer satisfaction