Customer Relationship Officer Job at Yardoak Project
Yardoak is an indigenous woodwork, automation and system integration company that has built a reputation for exceeding customer expectations by leveraging modern architectural techniques to create unique, distinct and custom-made furniture designs for residential and commercial spaces.
We are recruiting to fill the position below:
Job Position: Customer Relationship Officer
Job Location: Ajah, Lagos
Employment Type: NYSC
Job Description
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
- The candiate must be very fluent both in spoken and written.
Salary
N50,000 / month.
Method of Application
Interested and qualified candidates should send their CV to: career@yardoakng.com using the Job Position as the subject of the mail.
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