Customer Relationship Officers

As a Customer Relationship Officer, you will serve as the key point of contact between our customers. Your role is to build strong, long-term relationships, support digital onboarding, resolve queries efficiently, and ensure customer satisfaction across the lifecycle.

Key Responsibilities:

1. Act as the first point of contact for customer inquiries via phone, email, chat, and social media.
2. Guide customers through digital onboarding and KYC processes.
3. Educate clients on fintech products and services, including loans, wallets, investments, or payment solutions.
4. Resolve product or service issues promptly, collaborating with internal teams as needed.
5. Monitor customer usage and proactively engage inactive or at-risk users.
6. Maintain detailed records of customer interactions and feedback using CRM tools.
7. Collect and escalate user insights to product teams to improve customer experience.
8. Support marketing and upselling of new features or products.

Qualifications:

1. Bachelor's degree in Business, Finance, Marketing, or related field.
2. 3–5 years of experience in customer-facing roles, preferably in fintech, banking, or tech startups.
3. Excellent communication and interpersonal skills.
4. Proficiency with CRM tools (e.g., Salesforce, Zoho), chat systems, and Microsoft Office/Google Workspace.
5. Strong problem-solving skills and a customer-first mindset.