Customer Retention Officer

IROKO is Africa's leading entertainment technology company. Launched in 2010, by Jason Njoku and Bastian Gotter, it is one of the most talked about African internet start-ups, thanks to its flagship Nollywood movie platform iROKOtv. Head quartered in Lagos, Nigeria, the company has pioneered Video-On-Demand for Nollywood content (Nigerian movies) and has aggregated the world's largest online catalogue of African content, totaling 10,000+ hours.

We are recruiting to fill the position below:

Job Position: Customer Retention Officer
Job Location: Lagos

Duties & Responsibilities

• Placing engagement and retention calls to our local customer base to provide support.
• Troubleshooting and resolving customers’ problems with our product by determining the cause of the problem, then selecting and explaining the best solution
• Achieving and maintaining proficiency with our escalation matrixes
• Consistently staying up-to-date with new irokotv products/services

Requirements

• Excels at multi-tasking
• Proven problem-solver
• Adaptive to change
• Independent and resourceful
• Solid team player who thrives on working in a fast paced environment

Interview Date
8th May, 2018, by 9:00am

Method of Application
Interested and qualified candidates should come for an open interview at:
Valley View Plaza,
99 Opebi Link Road,
Ikeja,
Lagos State.