Customer Service Officer Job at Prestigious Consulting

Prestigious Consulting is a professional HR consultancy firm. We focus on improving organizational performance through strategic people & process management.

We are recruiting to fill the position below:

Job Position: Customer Service Officer
Job Location: Chevy View Estate, Chevron Road, Lagos
Employment Type: Full-time
Schedule: 8am to 6pm daily, except Saturdays at 8am to 5pm (Work may alternate Saturdays depending on volume of work)

Job Summary

• The Customer Service Officer will be responsible for handling customer inquiries, managing orders, and ensuring a smooth and professional customer experience in the laundry department.

Key Responsibilities

• Greet and assist customers with inquiries, orders, and complaints.
• Maintain customer records and process transactions.
• Ensure high levels of customer satisfaction and handle feedback professionally.
• Manage social media and online customer interactions.
• Track and update order statuses for customers.
• Coordinate pickups and deliveries.
• Create promotional materials using Canva.
• Maintain reports and customer databases using Excel.

Requirements & Qualifications

• Prior experience in customer service, preferably in laundry or hospitality.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in Excel and Canva.
• Ability to work independently and in a team.
• Applicants should reside around Orchid road, Jakande, Agungi, Ikota axis.

Salary
N100,000 - N130,000 monthly.

Method of Application
Interested and qualified candidates should send their CV to: hrprestigiousconsulting@outlook.com using the Job Position as the subject of the mail.