Customer Service / Application Officer Job at Law and Visas

Law and Visas is an Immigration Law Firm based in Lagos Nigeria. The firm has been operating in Nigeria for 10 years. We are a leading firm in Immigration Services.

We are recruiting to fill the position below:

Job Position: Customer Service / Application Officer 

Job Location: Lagos
Employment Type: Full-time

Job Summary

• We are seeking a dedicated and customer-focused Visa Matters Customer Officer to serve as a key liaison for our clients with ongoing visa applications. 
• In this role, you will be responsible for communicating updates, addressing inquiries, and ensuring that each client receives accurate and timely information throughout their visa process.

Key Responsibilities
Client Communication:

• Serve as the primary point of contact for clients involved in ongoing visa cases. 
• Provide updates on application progress, answer queries promptly, and ensure a high level of client satisfaction.

Case Coordination:

• Collaborate closely with visa application officers and other internal teams to gather and relay accurate information on application status and required documentation.

Follow-Up and Documentation:

• Ensure that all client interactions are thoroughly documented in our systems. 
• Monitor case progress and follow up on pending actions to help keep applications on track.

Compliance:

• Adhere to all company procedures and immigration regulations while handling client cases. Maintain confidentiality and professionalism in all communications.

Customer Service Excellence:

• Respond to client inquiries within 2 minutes during working hours, ensuring that every client feels supported and informed throughout their visa process.

Qualifications
Experience: 

• Minimum of 2 years of experience in a customer service role, preferably in a legal or immigration services environment.

Skills:

• Excellent verbal and written communication skills. Must be able to handle sensitive and complex client interactions with empathy and professionalism.
• Technical Proficiency: Familiarity with CRM systems and basic office software is desirable.
• Personal Attributes: Strong attention to detail, proactive approach, ability to work both independently and as part of a team, and a commitment to delivering exceptional customer service.

Why Join Us?

• Salary: N150,000 - N200,000 Monthly.
• Impactful Work: Play a vital role in helping individuals navigate the complexities of visa applications and immigration processes.
• Collaborative Environment: Work alongside a talented team of legal and immigration professionals committed to excellence.
• Professional Growth: Enjoy opportunities for training, development, and career advancement within a growing organization.
• Competitive Compensation: Receive a competitive salary package, along with performance-based incentives and benefits.

Method of Application
Interested and qualified candidates should send their CV and a cover letter detailing their relevant experience to: hr@lawandvisas.com using the Job Position as the subject of the email.