Customer Service Associate Job at Carry1st

Carry1st is Africa’s leading publisher of mobile games and digital content. Operating at the intersection of games, fintech, and web3, we scale awesome content in underserved frontier markets. Carry1st has a proprietary payments and ecommerce platform which allows players to acquire global content using locally-accessible payment methods. We are backed by awesome investors like: Andreessen Horowitz, Google, Riot Games, Avenir, Konvoy Ventures, and Nas.

We are recruiting to fill the position below:


Job Position: Customer Service Associate

Job Location: Lagos (Remote)

Description

  • As a Customer Service Associate, you will be responsible for providing information and resolving customer queries about our different games, the Carry1st Shop, or different payment options available to our customers.

More specifically, in this role, you will:

  • Respond to customer inquiries and complaints via all our customer service channels
  • Forward and escalate issues to relevant departments and stakeholders
  • Provide accurate, valid and complete information by using the right tools

Requirements

  • 2+ years of previous customer service experience
  • Willingness to cooperate with customers to resolve any issues that may arise
  • Familiarity with customer service software programs
  • Strong written and verbal communication skills, with ability to synthesise and communicate complex ideas to both customers and team members
  • Ability to maintain a calm and polite manner in stressful situations

Benefits
Carry1st is a fast-growing, dynamic place to work. And while we are laser focused on building the flagship mobile internet company in Africa, our team is fully remote and 100% global - with people in 25+ countries! At Carry1st, you will:

  • Build awesome, industry-changing products, every day
  • Grow with a VC-backed startup at the intersection of gaming, fintech, and web3
  • Work from anywhere in the world with international teammates
  • Own shares in the Company - enabling you to benefit from the value you create

Some Additional Perks:

  • Co-working excursions: Travel to meet your colleagues in cities around the world
  • Awesome equipment: Get everything you need to work effectively
  • Social events: Participate in regular company events to relax and connect with teammates
  • Remote working allowance: Put an additional $600 / year to optimise your WFH experience
  • Learning and development: Attend courses, conferences and training events
  • Birthday leave: Enjoy a paid day off on your special day
 



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