Customer Service Associate Job at Maon Services Limited

Maon Services Limited is a platform enabler specializing in HR management, Learning & Development, Customer Service, and Marketing. It empowers businesses to digitize and improve operations, enhance workforce engagement, and drive customer satisfaction.

We are recruiting to fill the position below:

Job Position: Customer Service Associate

Job Location: Lekki, Lagos
Employment Type: Full-time

Responsibilities

• Manage and answer a high volume of customer calls / questions and resolving calls in a timely manner;
• Adhere to script while handling inbound calls to assist inquiries;
• Discusses products offered and ensures customer satisfaction;
• Deliver exceptional customer care and always resolve any issues or complaints with professionalism and in a timely manner;
• Process daily sales orders, warranty orders and service requests in Centerpoint / SAP systems;
• Maintain excellent knowledge of our products and services in order to understand the customer’s needs
• Maintain open communication with management and other team members
• Resolve customer issues with effective problem-solving skills to retaincustomers;
• Provide Technical information & support for Mfg. products. Also provide alternative material options as needed;
• Other related duties as assigned
• Documenting all customer information, communications and sales in CRM system
• Continually maintaining a working knowledge of our clients’ products, services and promotions
• Putting the customer first and remaining polite and professional at all times
• Delivering superior service identifying and resolving customers’ issues using problem-solving skills
• Building a positive rapport across a variety of personality types.

Requirements

• Interested candidates should possess a Bachelor's Degree with 2-5 years of work experience.

Method of Application
Interested and qualified candidates should send their CV to: aderemi.s@oda.com.ng using the Job Position as the subjec of the email.