Customer Service Associate Job at TIPTOPGO.COM

TIPTOPGO.COM - the only online hotel booking site and app you will ever need is recruiting to fill the position below:

Job Position: Customer Service Associate

Job Locations: Abuja (FCT) and Lagos
Employment Type: Full-time

Job Position

  • Online hotel booking company is looking for motivated and friendly Customer Service Associate to join their team as a Customer Service Associate.
  • Successful candidates will be responsible for supporting hotel owners/managers, and their customers in a professional manner, including assisting them in the use of our online booking and hotel management software.

Duties and Responsibilities

  • Assisting hotel owners/managers, and their customers with emergency problems or unexpected situations related to online booking.
  • Ensuring customer issues are resolved in a timely manner.
  • Developing and maintaining customer relationships with hotel owners/managers, and their customers.
  • Providing overall great customer experience.
  • Upselling of our different solutions to hotel owners/managers over the phone.

Requirements and qualifications

  • Minimum of a HND Diploma.
  • Minimum of 3 years of experience in customer service, sales or marketing, or receptionist.
  • Proficiency in MS Office, email, and social media apps.
  • Excellent verbal and written communication skills.
  • Ability to work well both in a team environment and independently.

Salary
N60,000 - N80,000 / month.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: jobsTTG@tiptopgo.com using the Job Position as the subject of the mail.