Customer Service Executive Job at Lady Biba

Lady Biba is a fashion brand dedicated to making women standout as Lady Bosses in a classy and unique way.

We are recruiting to fill the position below:

Job Position: Customer Service Executive
Job Location: Lagos
Employment Type: Full-time

Description 


  • Respond promptly and professionally to customer inquiries via various channels (phone, email, chat, social media) regarding product information, orders, shipping, returns, and exchanges.
  • Process orders, track shipments, and ensure timely delivery while maintaining accurate records of customer interactions and transactions in the database.
  • Gather customer feedback and insights to identify trends, recurring issues, or opportunities for improvement and communicate these findings to the relevant teams.
  • Address customer issues, complaints, and escalations with empathy, aiming for satisfactory resolutions that align with company policies and procedures.
  • Develop a deep understanding of the fashion brand's products, materials, sizing, and style to provide accurate information and recommendations to customers.
  • Maintain effective communication with other departments such as sales, marketing, and logistics to ensure smooth operations and assist in improving customer experience.
  • Ensure the quality of customer interactions by following established service standards and protocols.

Requirements

  • Interested candidates should possess Bachelor's Degrees / HND in relevant fields with 3+ years of relevant work experience.
  • Excellent communication skills, both written and verbal, with a friendly and customer-centric attitude.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Strong problem-solving abilities and the capacity to handle stressful situations calmly and effectively.
  • Proficiency in using customer service software, CRM systems, and other relevant tools.
  • Knowledge or passion for fashion trends, styles, and products.
  • Previous experience in customer service, preferably in the fashion industry, is a plus.

Method of Application
Interested and qualified candidates should send their CV to: ladybibahr@gmail.com using the Job Position as the subject of the mail.




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