Customer Service Executive Job at Whoosh Logistics

Whoosh NG is an thriving logistics business with one of the best operations processes, structure and outlook in the SME category in Lagos State. Having been in business for three years, Whoosh NG has fulfilled more than 20,000 deliveries locally and globally. However, Whoosh NG is evolving from the conventional business space to become a Logistics Technology Company

We are recruiting to fill the position below:

Job Position: Customer Service Executive
Job Location: Ikeja, Lagos
Employment Type: Full-time

About the Job

• We are looking for a dedicated and customer-focused Customer Service Representative (CSR) to join our team. 
• The CSR will be the first point of contact for customers, providing support, resolving issues, and ensuring a smooth and satisfactory logistics experience from pickup to delivery.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, live chat, and social media.
• Resolve customer complaints efficiently, professionally, and with empathy.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Escalate unresolved issues to the appropriate departments for further investigation.
• Track shipments and provide timely updates to customers.
• Liaise with operations and dispatch teams to ensure successful order fulfillment.
• Gather customer feedback and relay insights to relevant teams for service improvement.
• Stay updated on company policies, service offerings, and operational procedures.

Requirements

• Interested candidates should possess an OND / HND / BSc Degree in Business Administration, Communications, or related disciplines with 1-2 years experience in a customer-facing role, preferably in the logistics or e-commerce industry.
• Strong communication skills in English (written and verbal); knowledge of local languages is an advantage.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with CRM systems, tracking software, and Microsoft Office Suite.
• A positive attitude, patience, and a passion for helping people.
• Ability to work under pressure and handle difficult situations with professionalism.

Working Conditions:

• Full-time role (Monday–Saturday, with Saturday being a half day).
• Hybrif role.

Benefits

• Competitive salary
• Performance-based incentives
• Health insurance
• Career growth opportunities
• A vibrant, supportive team environment.

Method of Application
Interested and qualified candidates should send their CV to: careers@whoosh.com.ng using "Customer Service Representative Application – WhooshNG" as the subject of the mail.