Customer Service Manager

AMG Logistics (NIG) Limited offers you a full and complete compliant package of services, including freight forwarding, customs clearance, trucking, distribution and warehousing within Lagos, Port Harcourt and Abuja.

We seek to recruit qualified candidates for the below position:

Job Position: Customer Service Manager
Job Location: Nigeria

Responsibilities

• Providing help and advice to customers.
• Communicating courteously with customers by telephone, email, letter and face-to-face
• Investigating and solving customers problems
• Keeping accurate records of discussions or correspondences with customers
• Analysing statistics or other data to determine the level of clients of the company
• Writing reports and statistics and doing spreadsheets.
• Willing and able to learn our software (CW1) in detail
• Making sure that every client has been trained on CW1.
• Training customer service staff to deliver high standard of customer service.
• Answer the phone of clients at all times; never ignoring or refusing a single call
• Explain to clients in a clear and concise manner
• Having regular contact with customer and listening to clients and resolving their issues quickly

Qualifications and Experience

• Minimum of Bachelors degree or its equivalence.
• Minimum of 3-5 years of experience.
• Experience of working in a Clearing and Forwarding company in same position as Customer Service Manager will be an added advantage.

Skills Required:

• Extremely good communication skills
• Ability to report regularly statistics, using Excel in high standard
• Versed in exports and imports
• Good knowledge of Customs tariff
• Must have listening skills
• Problem-solving skills
• Confidence, patience and politeness
• Ability to work under pressure.