Job Openings at Onyx Beauty Hub

Onyx Beauty Hub is a luxury hair brand that offer wholesale and retail of virgin hair and raw single donor hairs . We offer variety of hair textures, including straight, wavy and curly hairs. Our hairs are carefully sourced and selected from various donors in China,Vietnam,Laos, Cambodia, Philippines, India,Burma,Argentina

We are recruiting to fill the following positions below:

1.) Customer Service Representative

Job Location: Island, Lagos
Employment Type: Full-time

Job Summary

• As a Customer Service Representative at Onyx Beauty Hub, you will be the first point of contact and voice of the brand, ensuring every customer interaction reflects our commitment to luxury, attentiveness, and trust. 
• You will handle inquiries, resolve issues, and provide product information while creating a warm, personalized, and professional customer experience across all touchpoints.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, social media, and live chat.
• Provide detailed product knowledge and recommendations tailored to customer needs and preferences.
• Process orders, returns, and exchanges with a high level of accuracy and care.
• Resolve customer complaints efficiently while maintaining a calm, empathetic, and brand-aligned tone.
• Collaborate with fulfillment, sales, and marketing teams to ensure a seamless customer journey.
• Record customer interactions and feedback using the company’s CRM system.
• Assist with managing and moderating customer reviews, testimonials, and social media comments.
• Proactively follow up with clients to ensure satisfaction and long-term loyalty.

Requirements

• Minimum of 2 – 3years of customer service experience, preferably in a luxury retail, beauty, or fashion environment.
• Strong verbal and written communication skills.
• Proficiency in CRM platforms, Microsoft Office, and/or customer chat tools.
• A calm, solution-oriented, and patient approach to customer interactions.
• Excellent problem-solving skills and a commitment to exceeding expectations.
• Passion for beauty, fashion, or hair care is a strong plus.
• Must be well-organized, detail-oriented, and capable of multitasking in a fast-paced environment.

Preferred Attributes:

• Polished, professional demeanor with a warm and friendly presence.
• An eye for luxury aesthetics and a genuine appreciation for the Onyx Beauty brand.
• Ability to maintain discretion and confidentiality.
• A self-starter who thrives in a customer-centric, team-oriented culture.

Benefits

• Be part of a fast-growing premium brand shaping the luxury beauty space.
• Work in a supportive, inspiring environment that values creativity, elegance, and excellence

Application Closing Date: 15th May, 2025.

Method of Application
Interested and qualified candidates should send their CV to: hronyxhairbynelly@gmail.com using the Job Position as the subject of the mail.

2.) Social Media Content Writer / Creator

Job Location: Lekki Phase 1, Lagos
Employment Type: Part-time

Job Summary

• We are seeking a talented and creative Social Media Content Writer / Creator to join our team. 
• The ideal candidate will be responsible for developing engaging content across all our social media platforms to promote our beauty and hair services, engage our community, and elevate our brand presence online.
• This role requires a blend of writing, visual storytelling, and social media management skills.

Key Responsibilities

• Develop, write, and edit compelling content for social media platforms including Instagram, Facebook, TikTokand YouTube.
• Create and manage a content calendar aligned with marketing campaigns, promotions, and seasonal trends.
• Track performance metrics and provide reports and recommendations for content improvement.
• Collaborate with the creative and marketing teams to conceptualize and produce engaging photo, video, and written content.
• Stay updated on beauty trends, social media algorithms, and content formats to keep the brand relevant and competitive.
• Monitor audience engagement and feedback to optimize content strategy.
• Write creative captions, product/service descriptions, and promotional copy in line with the Onyx Beauty Hub brand voice.
• Attend events, product shoots, or salon sessions to gather real-time content when required.
• Ensure consistency in tone, messaging, and brand aesthetics across all platforms.

Requirements

• Proven experience as a social media content writer/creator or similar role.
• Strong portfolio of writing and visual content (especially in the beauty, fashion, or lifestyle space).
• Solid understanding of social media trends, best practices, and analytics tools (e.g., Meta Business Suite, TikTok Analytics).
• Excellent writing, editing, and storytelling skills.
• Proficiency with content creation tools such as Canva, Adobe Creative Suite, CapCut, or similar.
• Creative mindset with a strong eye for aesthetics, style, and beauty trends.
• Ability to work independently and collaboratively in a fast-paced environment.
• Bachelor's Degree in Communications, Marketing, Journalism, or related field is a plus.

Preferred Skills:

• Photography and video editing experience.
• Basic knowledge of SEO and blog writing.
• Influencer outreach or community management experience.

What We Offer

• Salary: N120,000 - N140,000 monthly.
• Opportunity to be part of a fast-growing beauty brand.
• Creative freedom and a collaborative team environment.
• Access to premium beauty products and services.
• Career development opportunities.

Application Closing Date: 30th April, 2025.

Method of Application
Interested and qualified candidates should send their Applications to: hronyxhairbynelly@gmail.com using the Job Position as the subject of the mail.

3.) Sales Representative

Job Location: Island, Lagos
Employment Type: Full-time

Job Overview

• We are seeking a dynamic and results-driven Sales Representative to join our dedicated team. 
• The ideal candidate will have a passion for the beauty industry, particularly luxury hairs, and possess the skills to drive sales, build strong customer relationships, and enhance brand loyalty.

Key Responsibilities

• Sales Generation: Identify and pursue new sales opportunities to achieve and exceed sales targets.
• Customer Engagement: Provide personalized consultations to clients, understanding their needs and recommending suitable products.
• Product Knowledge: Maintain in-depth knowledge of our product range to effectively communicate features and benefits to customers.
• Client Relationship Management: Build and nurture long-term relationships with clients to encourage repeat business and referrals.
• Market Analysis: Monitor market trends and competitor activities to identify new opportunities and inform sales strategies.
• Reporting: Maintain accurate records of sales activities, customer interactions, and feedback to inform business decisions.
• Collaboration: Work closely with the marketing team to support promotional campaigns and events.

Qualifications

• Education: Bachelor's Degree in Business, Marketing, or a related field is preferred.
• Experience: Minimum of 2 years in sales, preferably within the beauty or luxury goods industry.
• Skills: Excellent communication, negotiation, and interpersonal skills.
• Knowledge: Familiarity with the beauty industry and an understanding of luxury consumer behavior.
• Technology: Proficiency in CRM systems and Microsoft Office Suite.
• Attributes: Self-motivated, goal-oriented, and able to work independently as well as part of a team.

What We Offer

• Competitive salary with performance-based incentives.
• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.

Salary
N100,000 - N120,000 Monthly.

Application Closing Date: 25th May, 2025.

Method of Application
Interested and qualified candidates should send their Applications to: hronyxhairbynelly@gmail.com using the Job Position as the subject of the mail.