Customer Service Officer (Call Center) Job at MacTay Consulting

MacTay Consulting is one of the first and leading management consulting firms in Nigeria, providing HR services to our clients in Africa since 1982. We focus on adding value to organisations through customized solutions that meet our clients’ needs. We have a proven track record of providing excellent services that impact our clients’ businesses.

We are recruiting to fill the position below:

Job Position: Customer Service Officer (Call Center)

Job Location: Lagos
Employment Type: Full-time

Job Brief

• As a Customer Service Officers (Call Center) you will be required to provide excellent customer service to the company's subscribers by answering inquiries, resolving complaints, offering product information, and assisting with account management through phone calls, emails, or live chat, while adhering to company's standards and achieving set performance metrics like call resolution rates and customer satisfaction levels.

Responsibilities

• Answering customer calls regarding billing issues, service inquiries, product information, account updates and complaints.
• Identifying the root cause of customer problems, providing solutions and ensuring timely resolution within company’s guideline
• Actively offering relevant organization products and services to customers based on their needs and current plan
• Accurately documenting customer interactions, including details of inquiries, complaints and resolutions in the CRM system
• Maintaining high levels of customer service by meeting established quality metrics like call handling time, first contact resolution and customer satisfaction
• Keeping up to date with the latest company’s products, services, policies and system updates ti provide accurate information to customers.

Requirements and Skills

• Bachelor’s Degree in any field of study.
• 0 - 1 year of working experience.
• Excellent communication and interpersonal skills.
• Strong listening and problem solving abilities.
• The ideal candidate must have completed NYSC
• Knowledge of customer service principle and practices.

Salary
Open.