Customer Service Officer Job at Oyomesi Specialist Hospital

At Oyomesi Specialist Hospital, we are dedicated to delivering exceptional healthcare services while prioritizing the comfort and satisfaction of our patients.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Job Location: Orogun, Ibadan, Oyo
Employment Type: Full-time

Job Summary

• We are currently seeking a compassionate and efficient Customer Care Officer to join our team and enhance the patient experience.

Key Responsibilities

• Greet and assist patients and visitors upon arrival.
• Respond to patient inquiries and concerns via phone, email, and in-person, ensuring timely and accurate information.
• Provide support with appointment scheduling, billing queries, and general hospital services.
• Maintain patient confidentiality in line with hospital policies and healthcare regulations.
• Assist in managing patient flow in the reception and waiting areas.
• Handle patient feedback, including compliments and complaints, ensuring appropriate follow-up.
• Liaise between patients, healthcare providers, and administrative staff to resolve any issues or concerns.
• Support other administrative functions as required.

Qualifications

• Bachelor’s Degree in any related field.
• Prior experience in a customer service role, ideally in healthcare or a hospital setting.
• Strong communication and interpersonal skills.
• Ability to remain calm and professional in high-pressure situations.
• Problem-solving skills with a patient-first mindset.
• Familiarity with hospital management systems and basic computer skills.
• Excellent organizational skills and attention to detail.

Method of Application

Interested candidates should their CV to oyomesispecialisthospitals@gmail.com using the Job Position as the subject of the Mail.

Salary
N80,000 - N200,000 / month.

Method of Application
Interested and qualified candidates should send their CV to: oyomesispecialisthospitals@gmail.com using the Job Position as the subject of the mail.