Customer Service Representative Job at GreyStone Consulting Limited
GreyStone Consulting Limited - Our client is a leading confectionary is recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Gbagada, Lagos
Employment Type: Full-time
Job Summary
- We are looking for a friendly, organized, and service-oriented Customer Service Representative to join our team.
- You will be the face of the business, responsible for managing customer interactions, ensuring smooth service experiences, and helping maintain client satisfaction.
Key Responsibilities
- Customer Interaction: Greet walk-in customers and answer phone or WhatsApp inquiries with professionalism and courtesy
- Order Management: Receive, tag, and document incoming laundry orders accurately using POS or digital systems
- Payment Handling: Process payments (cash, card, transfers), issue receipts, and maintain accurate transaction records
- Follow-up: Call or message customers when orders are ready, delayed, or need clarification
- Complaint Handling: Address customer complaints or concerns politely and escalate unresolved issues to management
- Communication: Inform customers about delivery/pick-up times, delays, or any issues with their garments
- Customer Records: Maintain updated customer records and notes for personalized service
- Clean Environment: Keep the front desk and customer waiting area clean, tidy, and welcoming
Qualifications & Skills
- 1 - 2 years of experience in a customer service, front desk, or receptionist role (service or retail experience is preferred)
- Excellent verbal and written communication skills
- Friendly, confident, and patient personality
- Basic computer literacy and familiarity with POS or order management software
- Strong attention to detail and organizational skills
- Problem-solving attitude and ability to stay calm under pressure
- Punctual, trustworthy, and presentable appearance
- Must be fluent in English; additional local language skills are a plus.
Method of Application
Interested and qualified candidates can send their CV to: consultgreystone@gmail.com using the Job Position as the subject of the email.
Similar Jobs
- Hotel Cashier Job at Venmac Resources Limited
- Customer Experience / Community Manager Job at Stay Assist Limited
- Customer Relations Officer Job at SavingsBox Multipurpose Cooperative Society
- Customer Service Representative Job at Ileoja Market Place
- Agency Customer Experience Lead (Business Banking / POS) Job at Kolomoni Microfinance Bank
- Blended Customer Experience Agent (Business Banking / POS) Job at Kolomoni Microfinance Bank
- Customer Experience Team Supervisor (Personal Banking Queue) Job at Kolomoni Microfinance Bank
- Customer Satisfaction Representative Job at DSL Pharma
- Customer Account Manager Job at LawPavilion Business Solutions
- Customer Service Officer Job at Party Supplies and More