Customer Service Officer Job at Pajuno Development Company Limited
Pajuno Development Company Limited is an end-to-end information technology solution provider in the card issuance business. The Organization distributes and supports card issuance machines as well as provide software solutions for end-to-end EMV instant card issuance and software designed to add value to its hardware range and the banks’ card issuance processes.
We are recruiting to fill the position below:
Job Position: Customer Service Officer
Job Location: Lagos
Employment Type: Full-time
- Serve as the Front Desk Personnel of the organization (Assist visitors to sign in, maintain security by following procedures, collect and distribute parcels and other mail)
- Escalates complex or unresolved incidents.
- Records and tracks issues from outset to conclusion
- Promptly allocate calls as appropriate to personnel/department for rapid response and resolution.
- Receives and handles requests for service, following agreed procedures.
- Log incidents and service requests and maintains relevant records:
- Record incidents and catalogue them
- Maintains records, informs users about the process and advises relevant persons of actions taken.
- Thorough follow-up with the Technical team to ensure complaints and issues are resolved within the specified timeframe for clients as stated in individual SLA’s (15 minutes).
- Follow-up with clients to ensure 100% customer satisfaction on issues raised/resolved.
- Monitor the logbook.
Qualification and Skills
- B.Sc / HND / OND
- 1 - 2 years experience in Customer care and the IT field
- IT Related skills/Knowledge
- Persuasive Speaking Skills
- Clear Communication Skills
- Taking Responsibility
- Time Management
- Ability to Use Positive Language.
Method of Application
Interested and qualified candidates should send their CV and Application Letters to: email@example.com using "Customer Service Officer" as the subject of the mail.
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