Customer Service Officer Job at PG Consulting Limited

PG Consulting Limited is a recruitment, training and business consulting firm. We provide our clients - businesses and corporate organizations - across different industries with superior human capital, high-quality trainings and cutting-edge consulting to help them drive organizational growth, multiply staff productivity, gain appropriate market positioning and maximise profit.

Over the course of almost 20 years of our existence, we have serviced various organizations, many of which are strong indigenous brands operating with global standards.We are most inclined to building strong brands and supporting business growth across industries. Our preference is to work with our clients as partners on an on-going basis towards making their organizations internally effective and more profitable.As we grow into the future, the sustaining core of our operations is working with you, all the way, from People to Profit.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Job Location: Lagos
Employment Type: Full-time

Job Summary

• We are seeking a skilled and customer-focused professional to join our team as a Customer Support Officer.
• The ideal candidate will have experience in customer support roles, demonstrating strong communication skills, problem-solving abilities, and a commitment to delivering exceptional service.

Responsibilities

• Address customer inquiries, concerns, and requests with a focus on delivering a positive experience.
• Identify and resolve customer issues by actively listening, analyzing problems, and implementing appropriate solutions.
• Stay updated on product features, updates, and troubleshooting procedures.
• Communicate effectively with customers using clear and concise language.
• Maintain accurate and detailed records of customer interactions, feedback, and resolutions in the customer support database.
• Monitor customer satisfaction levels and proactively seek feedback to identify areas for improvement.
• Collaborate with other departments, such as sales, product development, and marketing, to share customer insights and contribute to overall business improvement.

Requirements

• B.Sc / HND in any relevant field.
• Minimum of 2 to 3 years of experience in a customer support role.
• Familiarity with customer support tools and systems.
• Excellent problem-solving skills and a proactive approach to addressing customer needs.
• Strong verbal and written communication skills.
• Ability to work efficiently in a team and independently.
• Empathy and patience in dealing with customer inquiries and concerns.

Salary
N150,000 per month.

Method of Application 
Interested and qualified candidates should send their CV to:  jobs@pgconsultinguk.com using the Job Position as the subject of the mail.