Customer Service Officer Job at Ukeccy Solution
Ukeccy Solutions - Our client is a fashion brand that makes only female workwears and its factory is situated at the Okota area on the mainland.
They are recruiting to fill the position below:
Job Position: Customer Service Officer
Job Location: Mainland, Lagos
Employment Type: Full-time
Job Description
- Generate sales leads
- Manage large amounts of incoming phone calls
- Identify and assunication
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Ensure all orders are processed and delivered on time to customers
- Provide accurate, valid ess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive command complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Weekly and monthly report must be sent to your supervisor.
Requirements
- Bachelor's Degree / HND / OND. B.Sc in Marketing or related field is a plus.
- High school degree.
- Experience: 2 - 4 years
- Proven work experience as a Customer Success Representative or similar role
- Understanding of the QuickBooks, Shopify and google sheets
- Familiarity with consumer behavior principles
- Track record of achieving sales quotas
- Excellent communication skills, capable of building trusting relationships
- Ability to perform in fast-paced environments
- Must be living in Okotaenvirons or close by.
- Preferably a female.
Salary
N50,000 / month.
Method of Application
Interested and qualified candidates should send their CV to: ukeccysolutionhr@gmail.com using the Job position as the subject of the mail.
Note: Only qualified candidates will be contacted.
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