Customer Service Personnel (Female) Job in Lagos
We are an Investment Technology Company set to change the landscape of how start-ups and business generally access funding from potential investors from across the world.
We are recruiting to fill the position below:
Job Position: Customer Service Personnel (Female)
Job Location: Lekki, Lagos
Job Type: Full-Time
Job Summary
- We are expanding our team and are currently seeking highly qualified candidates to fill the vacant position in our Lagos Office.
- The desired candidates should be driven and passionate female professionals who should be ready to join our dynamic team immediately.
- The Customer Service Personnel will handle customer inquiries across multiple channels while ensuring customer satisfaction and retention.
- She must possess excellent communication skills and demonstrate empathy, professionalism, and attention to detail.
Key Responsibilities
- Manage customer communications via phone, WhatsApp, Telegram, and email.
- Use CRM tools to track customer interactions and service performance.
- Resolve customer concerns promptly and professionally.
- Maintain accurate records of customer transactions and feedback.
- Support other departments with customer-related insights and reports.
Requirements
- Bachelor’s Degree from a recognized institution.
- Minimum of 2 years of experience in a customer-facing role.
- Proficiency in CRM tools and customer support software.
- Strong interpersonal and communication skills.
- Excellent problem-solving abilities and customer-centric mindset.
Method of Application
Interested and qualified candidates should submit a Cover Letter to: info@damascusprojects.com or info@springvilleconsulting.com using the Job Position as the subject of the email.
Note: Only shortlisted candidates will be contacted.
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