Customer Service Personnel (Female) Job in Lagos

We are an Investment Technology Company set to change the landscape of how start-ups and business generally access funding from potential investors from across the world.

We are recruiting to fill the position below:

Job Position: Customer Service Personnel (Female)

Job Location: Lekki, Lagos
Job Type: Full-Time

Job Summary

• We are expanding our team and are currently seeking highly qualified candidates to fill the vacant position in our Lagos Office.
• The desired candidates should be driven and passionate female professionals who should be ready to join our dynamic team immediately.
• The Customer Service Personnel will handle customer inquiries across multiple channels while ensuring customer satisfaction and retention.
• She must possess excellent communication skills and demonstrate empathy, professionalism, and attention to detail.

Key Responsibilities

• Manage customer communications via phone, WhatsApp, Telegram, and email.
• Use CRM tools to track customer interactions and service performance.
• Resolve customer concerns promptly and professionally.
• Maintain accurate records of customer transactions and feedback.
• Support other departments with customer-related insights and reports.

Requirements

• Bachelor’s Degree from a recognized institution.
• Minimum of 2 years of experience in a customer-facing role.
• Proficiency in CRM tools and customer support software.
• Strong interpersonal and communication skills.
• Excellent problem-solving abilities and customer-centric mindset.

Method of Application
Interested and qualified candidates should submit a Cover Letter to: info@damascusprojects.com or info@springvilleconsulting.com using the Job Position as the subject of the email.

Note: Only shortlisted candidates will be contacted.