Sales / Customer Executive Job at Mara Cruiz Organics

Mara Cruiz Organics is a Nigerian hair care brand specializing in natural, plant-based products designed for African hair textures.

We are recruiting to fill the position below:

Job Position: Sales / Customer Executive

Job Location: Surulere, Lagos
Employment Type: Full-time

Job Summary

• The Sales Executive is responsible for driving revenue growth by identifying prospects, managing customer relationships, online sales activities, and promoting Mara Cruiz Organics’ products across retail, wholesale, and direct customer channels.
• The role requires a proactive, persuasive, and results-driven individual who can convert leads to sales, build trust with customers, and consistently meet or exceed monthly targets.

Key Responsibilities
Sales & Revenue Generation:

• Actively promote and sell all Mara Cruiz Organics products.
• Achieve and exceed monthly, quarterly, and annual sales targets.
• Convert leads from WhatsApp, Instagram, referrals, ads, and walk-ins into paying customers.
• Conduct daily follow-ups on warm and cold leads.

Customer Relationship Management:

• Maintain excellent customer service from inquiry to after-sales.
• Build long-term relationships with clients and encourage repeat purchases.
• Manage customer complaints professionally and escalate unresolved issues.

Market Research & Intelligence:

• Stay updated on competitor prices and market trends.
• Identify new market opportunities and recommend strategies for expansion.
• Gather customer feedback to help improve products and sales strategy.

Order Processing & Documentation:

• Ensure accurate invoicing, payment confirmation, and order recording.
• Coordinate with the warehouse/operations team to ensure timely delivery.
• Maintain a clean and organized sales record daily.

Reporting & Accountability:

• Submit daily sales reports and updates on KPIs.
• Track inventory levels and notify the team of low-stock items.
• Participate in weekly sales review meetings.

Requirements
Qualifications:

• OND / HND / B.Sc in any field (Marketing, Business Admin, or related fields an advantage).
• 1–3 years of sales experience

Skills & Competencies:

• Strong persuasion and negotiation skills.
• Excellent communication and customer service ability.
• Ability to meet deadlines and work with minimal supervision.
• High energy level, confidence, and resilience.
• Proficiency in WhatsApp Business, Instagram sales, and basic Excel.
• Good problem-solving and follow-up skills.