Customer Service Rep Job at StableDoc

StableDoc combines next generation AI-driven telehealth, in-home health and standard hospital services with blockchain technology to deliver evidence-based health services to our patients around the world. The blockchain platform features the revolutionary use of NFTs to capture patient-permission health data, along with StableDoc smart contracts to offer payment between healthcare providers and consumers in a fast, secure and transparent manner that requires no third party interference.

We are recruiting to fill the position below:

Job Position: Customer Service Rep

Job Code: 31122021
Job Location: Abuja
Employment Type: Full-time

Job Brief

• We are looking for an experienced Customer Service Rep to provide excellent customer service and to promote this idea throughout the organisation.
• The goal is to increase customer satisfaction, loyalty and retention and to meet their expectations.

Job Description

• Resolve customer complaints via phone, email, mail, or social media
• Use telephones to reach out to customers and verify account information
• Act as the company gatekeeper
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Keep records of customer interactions and transactions
• Greet customers warmly and ascertain problem or reason for calling
• Activate, cancel or upgrade customers/partners accounts
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Answer questions about services terms and conditions
• Engage with customers
• Direct unresolved issues to a the unit responsible if needed
• Provide customers with information on product and services
• Maintain customers database
• Follow company process accurately and efficiently.

Qualification

• The Customer Service Rep must be educated up to a minimum of Degree Level and have basic computer skills.

Experience:

• A candidate for the position must have had at least 2 years of working experience in a customer service or sales related role where he/she directly interacted with a business’s customers.
• A suitable candidate will have a proven record in providing customer service either through telephone, online web-support, face-to-face or through other methods of communication.

Skills:

• Communication skill
• Interpersonal and customer service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Technological Savvy
• Ability to answer a high volume of calls and/or emails daily
• Ability to share work among customer support team
• Attentiveness and patience
• Time-management skills
• Ability to find the positive in any situation.

Method of Application
Interested and qualified candidates should send their Curriculum Vitae (CV) to: career@stabledoc.com using the Job position as the subject of the mail.