Customer Service Representative

Mark Gray Industries Inc. believes that we must embrace the challenge of changes, do more with less, and be better than the competition. Implementing the required technologies allows us to be flexible and strategize, rather than following the status quo of today’s chemical industry.

We recognize that our key to defining our products lies in the alliances formed with our specialized clients. We will ensure that ours is the “Right Chemical Solution"

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Lagos

Job Description

• We are looking for a customer-oriented service representative. In this position, the qualified candidate will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Duties and Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Requirements

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Tertiary school diploma(OND/HND) in Business Administration or other related field.