Customer Service Representative

We are looking to hire a Customer Service Representative who would provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Job Responsibilities

• Manage large amounts of incoming phone calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customers.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, and provide appropriate solutions and alternatives within the time limits to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
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Skills and Requirements

• Proven customer support experience or work experience in a related role is a plus.
• Good phone contact handling skills and active listening.
• Familiarity with CSR practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
•  Ability to work as a team.