Customer Service Representative

We are looking to hire a Customer Service Representative who would provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Job Responsibilities

  • Manage large amounts of incoming phone calls.
  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customers.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, and provide appropriate solutions and alternatives within the time limits to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents

Skills and Requirements

  • Proven customer support experience or work experience in a related role is a plus.
  • Good phone contact handling skills and active listening.
  • Familiarity with CSR practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  •  Ability to work as a team.
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