Customer Service Representative Job at Aestheticon Health Care Limited

Aestheticon Health Care Limited stands as a premier clinic for plastic / aesthetic procedures, renowed for delivering exceptional surgical and non-surgical treatments.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• Respond promptly and courteously to customer inquiries through various channels, including phone, email, live chat, and social media.
• Inform customers about discounts and special offers
• Provide customer feedback to your manager
• Collaborate with other teams to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Stay up-to-date with new products/services
• Develop an in-depth understanding of our services and products.
• Escalate complex cases to appropriate teams and follow up to ensure satisfactory resolution.
• Document customer interactions, feedback, and inquiries for reference and analysis.
• Identify and escalate priority issues to the appropriate department.

Requirements

• Bachelor's Degree in a related field.
• Minimum of 2 years of experience in a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficient with MS Office suites.
• Excellent phone etiquette.

Method of Application
Interested and qualified candidates should forward their CV to: danielawol14@gmail.com using the Job Position as the subject of the mail.