Customer Service Representative Job at Blaize Consulting

Blaize Consulting is an outsourcing company responsible for managing end to end talent management process through offering quality hires to companies.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Ilupeju, Lagos
Employment Type: Full-time

About The Role

• As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with bookings, travel inquiries, itinerary changes, and resolving any travel-related issues.
• This role requires a customer-focused approach, excellent communication skills, and the ability to handle customer concerns with patience and efficiency.

Responsibilities

• Assist customers via phone, email, and chat regarding travel inquiries, bookings, cancellations, and modifications.
• Provide clear, accurate, and friendly responses to all customer inquiries, ensuring a high level of satisfaction.
• Handle and resolve customer complaints in a professional and empathetic manner, escalating issues to management when necessary.
• Educate customers on travel policies, company services, and procedures to ensure a seamless travel experience.
• Collaborate with other team members to ensure smooth operations and resolve any logistical or booking-related challenges.
• Stay updated on industry trends, promotions, and new travel destinations to provide informed assistance to customers.

Requirements

• OND qualification
• Minimum of 1 year of experience in customer service, preferably in the travel, hospitality, or tourism industry.
• Strong communication skills, both verbal and written, with attention to detail.
• Ability to remain calm and efficient under pressure while managing multiple inquiries.
• Passion for travel and commitment to delivering exceptional service to travelers.

Must Have:

• The job location is ilupeju Lagos State, proximity to the job location is a mandatory requirement.

Salary
N100,000 monthly.

Method of Application
Interested and qualified candidates should send their CV to: blaizehrconsulting@gmail.com using the Job Position as the subject of the mail.