Customer Service Representative Job at Careers Verified

At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Lagos
Employment Type: Full-time

Job Summary 

• The Customer Service Representative is responsible for interacting with customers to provide information about products and services, resolve inquiries, handle complaints, and ensure customer satisfaction.
• The CSR acts as the front line of communication between the company and its clients, helping to build and maintain positive customer relationships.

Key Responsibilities

• Customer Support: Respond to customer inquiries via phone, email, chat, or in person to provide product information, support, and problem resolution.
• Issue Resolution: Handle customer complaints or issues, providing accurate information or escalating complex problems to the appropriate departments for resolution.
• Order Processing: Assist customers with placing orders, tracking shipments, handling returns, or making exchanges.
• Follow-Up: Ensure that customer issues are resolved in a timely manner by following up with them as needed.
• Policy Adherence: Ensure compliance with company policies, procedures, and quality standards when handling customer concerns.
• Collaboration: Work closely with other departments, such as sales or technical support, to ensure customer satisfaction.
• Product Knowledge: Maintain a strong understanding of the company’s products and services to offer relevant advice and solutions.
• Record Keeping: Accurately document customer interactions and updates in the company’s CRM system, including detailed notes on inquiries and resolutions.
• Feedback Collection: Collect and document customer feedback to help the company improve its products and services.

Qualifications

• High school diploma or equivalent (Bachelor’s degree in business, communications, or a related field preferred).
• Previous experience in customer service or a related field is often preferred.
• Strong verbal and written communication skills.
• Proficiency in using CRM systems, email, and other communication tools.
• Problem-solving skills and ability to handle difficult customers with professionalism.
• Multitasking ability, with strong organizational and time management skills.

Skills Required:

• Communication: Clear, friendly, and effective communication skills to interact with customers professionally.
• Empathy: Ability to understand and respond to customer needs with patience and understanding.
• Problem-Solving: Effective in resolving customer complaints and finding solutions quickly.
• Adaptability: Ability to stay calm under pressure and handle a variety of customer concerns in a fast-paced environment.
• Technical Skills: Proficiency in using computers, including CRM software, email, and chat tools.

Salary
N50,000 - N55,000 per