Customer Service Representative Job at Elvaridah

At Elvaridah, we emphasize on the critical matters and prospects of organizations such as business growth, strategy, planning, marketing, structure, and people management across different industries. We help companies focus on the growth of their businesses while aligning costs with strategy. With our all-inclusive approach and expertise, we capture values across the boundaries of any organization. Elvaridah focuses on optimizing all the different parts of a business as a unit.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lagos

Job Description

• Provide exceptional customer service by addressing inquiries, resolving complaints, and offering solutions promptly.
• Manage inbound and outbound calls, emails, and chat inquiries professionally.
• Collaborate with other departments to resolve complex customer issues.
• Identify customer needs and provide personalized recommendations.
• Monitor and follow up on unresolved issues to ensure customer satisfaction.
• Maintain a deep understanding of the company’s products and services to offer accurate information.
• Process customer orders, refunds, and returns efficiently.
• Document and track customer interactions and transactions in the CRM system.
• Conduct customer feedback surveys to identify areas for improvement.
• Maintain a positive and empathetic attitude while dealing with customers.

Requirements

• Bachelor’s Degree in Business Administration, Communications, or a related field (preferred).
• Proven experience as a Customer Service Representative or in a similar role (3-5 years experience)
• Strong communication and problem-solving skills.
• Proficiency in using CRM software and Microsoft Office tools.
• Ability to multitask and handle high-pressure situations.
• Excellent interpersonal and organizational skills.
• High level of patience, empathy, and attention to detail.
• Ability to work both independently and as part of a team.

Method of Application
Interested and qualified candidates should send their CVs to careers@elvaridah.com using "Customer Service Representative" as the subject of the mail.