Customer Service Representative Job at HTSF Global
HTSF Global was founded with a clear vision: to transform the Agriculture sector by delivering excellence in goods and services through technology.
We are recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Kado, Abuja (FCT)
Employment Type: Full Time
Job Summary
- HTSF Global is seeking a motivated and friendly Customer Service Representative to join our team.
- The ideal candidate will be responsible for providing top-notch customer service and support, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues and complaints efficiently and effectively.
- Follow up with customers to ensure their issues are resolved.
- Identify and escalate priority issues as needed.
- Provide detailed information about products and services.
- Assist customers with order placements, returns, and exchanges.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to resolve complex customer issues.
- Stay up-to-date with product knowledge and company policies.
Requirements
- Bachelor's Degree.
- Proven customer service experience, preferably in a call center or retail environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively.
- Proficiency in using computers and customer service software.
- Positive attitude and a strong work ethic.
- Ability to work flexible hours, including evenings and weekends.
Method of Application
Interested and qualified candidates should send their CV and cover letter to: careers@htsfarms.ng using the Job Position as the subject of the mail.
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