Customer Service Representative Job at Karisfined Edge Solutions
Karisfined Edge Solutions - Our client, a Fintech company is urgently recruiting for experienced candidates to fill the vacant position below:
Job Position: Customer Service Representative
Job Location: Lagos
Duties and Responsibilities
- Manage incoming calls, handle customer complaints, provide solutions and alternatives within the time limits as well as follow up to ensure resolutions.
- Have detail knowledge of the company’s product and services and using that knowledge to Engage customers and generate sales leads.
- Identify and assess customer’s need to achieve satisfaction.
- Keep track and record of customer interactions, process customer accounts and ensure to file documents.
- Ensure to follow communication procedures, guidelines and policies.
- Build sustainable relationships with customers/clients through open and interactive communication.
- Communicating with customers through various channels.
- Providing feedback on the efficiency of the customer service process.
- Consistently carry out customer satisfaction survey and compile feedback to influence development.
- Develop script for answering calls and making calls.
- Use telephones to reach out to customers and verify account information and also determine opportunities for new sales
- Resolve all inbound and outbound support requests per established guidelines.
- Accurately document customer interactions.
- Identify and act as a company ambassador at all times.
- maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Requirements
- Bachelor's Degree in Business Administration or related field
- 1+ years’ experience in customer service role
- Proficiency in Microsoft Suite
- Adept problem solver
- Excellent communicator both orally and written
- Detail-oriented
- Diligent and proactive
- Emotionally Intelligent
Salary
N80,000/Month.
How to Apply
Interested and qualified candidates should send their CV to: info@karisfined.com with email Subject as "Customer Service Representative"
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