Customer Service Representative Job at Media Sales 360 Limited

Media Sales 360 Limited is known for its innovative advertising strategies and highly customized services. We provide personalized marketing solutions through in-depth market research and advanced digital technology to ensure that every advertising campaign of our clients can achieve the best results.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lagos
Employment Type: Full-time

Job Overview

• The Customer Service Representative is responsible for communicating with customers via phone, email or online chat, providing information and solutions to ensure customer satisfaction.

Primary Responsibilities

• Answer customer calls, respond to emails, and handle customer inquiries and complaints.
• Quickly identify and resolve customer issues, provide accurate information and support.
• Maintain customer records, update customer information, and record interactions.
• Introduce the company's products and services to customers and answer product-related questions.
• Work with internal teams to follow up on customer feedback to ensure customer needs are met.

Job Requirements

• Preferred background in related fields.
• Good communication and interpersonal skills.
• Proficient in using computers and office software.
• Preferred to those with customer service or related work experience.
• This position aims to provide customers with an excellent service experience and enhance customer satisfaction and loyalty.

Salary
N150,000 - N400,000 / month.

Method of Application
Interested and qualified candidates should send their Resume to: sdfhgu@mediasales360ltd.com using "Customer Service Representative" as the subject of the mail.