Customer Service Representative Job at Myafrimall Logistics Limited

Myafrimall Logistics Limited is an independent customs broker/customs intermediary dedicated to providing solutions to all customs clearance needs whether import or export.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Responsibilities

• Establish and maintain effective communication with clients through regular meetings, phone calls, and follow-ups.
• Respond promptly to customer inquiries, providing clear and accurate information about our services.
• Track and monitor shipments to ensure timely updates are provided to clients and internal teams.
• Efficiently process, pack, and ship orders with a high level of accuracy.
• Conduct item inspections for defects and promptly report any issues.
• Maintain detailed and organized records of all customer interactions and sales activities.
• Prepare and ensure that all required shipping documentation, including bills of lading and customs paperwork, complies with applicable standards.

Requirements

• A BSc / HND in any discipline, preferably in Social Sciences or Business Management.
• 2 - 3 years of proven experience in customer service or a similar role.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills with the ability to interact effectively with diverse clients.
• Ability to thrive in a fast-paced and dynamic environment.

Salary
N100,000 - N120,000 / Month.

Method of Application
Interested and qualified candidates should send their CV to: hr@myafrimall.com using the Job Position as the subject of the email.