Customer Service Representative Job at Nature Smoke House

Nature Smoke House, Importers and wholesalers of premium smoking tools, is recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Yaba, Lagos
Employment Type: Full-time

Role Summary

• We are seeking a dedicated and enthusiastic Customer Service Agent to join our team.
• As a Customer Service Agent, you will play a key role in ensuring our customers have a seamless and enjoyable experience.
• You will assist customers with their inquiries, resolve any issues, and support our partners.
• This is a fantastic opportunity for someone passionate about sales and customer service to join a dynamic and growing company in the retail industry.

Responsibilities

• Assist customers with their inquiries through various channels, including phone, email, and live chat.
• Resolve customer issues promptly and efficiently, ensuring a high level of customer satisfaction.
• Maintain accurate and up-to-date customer records and order information.
• Collaborate with other team members to continuously improve customer service processes and procedures.
• Provide support to our partners, ensuring they have all the information and resources they need.
• Manage customer orders and coordinate with partners to ensure timely delivery.
• Take ownership of customer issues and follow through to resolution, escalating when necessary.

Requirements

• BSc degree or equivalent.
• Previous customer service experience, preferably in the retail or hospitality industry.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and decision-making abilities.
• Ability to work in a fast-paced and dynamic environment.
• Proficiency in computer applications, including Microsoft Office and customer service software.
• Attention to detail and ability to prioritize tasks efficiently.
• Ability to work well independently and as part of a team.

Salary and Benefits

• N100,000 - N150,000 monthly.
• Paid time off.
• Great work ambiance.
• Amazing colleagues.
• TGIF moments.
• Multicultural environment.
• Employee Recognition & Rewards.

Method of Application
Interested and qualified candidates should send their CV to: naturesmokehouse@gmail.com using the Job Position as the subject of the mail.

Note

• Candidates must reside and have proximity to the Yaba environs.
• Interchanging Saturday shifts. Two candidates are needed for the job, one Male and one Female.