Customer Service Representative Job at Ofat Testimony Global

Ofat Testimony Global is currently recruiting suitably qualified candidates to fill the position below:

Job Position: Customer Service Representative
Job Location: Lagos

Job Description

• Managing incoming calls and customer service inquiries
• Identifying and assessing customers’ needs to achieve satisfaction

Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Skills & Qualification:

• Minimum requirement OND
• Must portray good communication skills.

How to Apply
Interested and qualified candidates should send their CV to: info.ofattestimonyglobal@gmail.com Using the "Job Title" as the subject of the mail.