Customer Service Representative Job at Softhills Limited

Softhills Group is recruiting suitable candidates to fill the position below:

Job Position: Customer Service Representative

Job Location: Lagos

Responsibilities


  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Providing introductory information to prospective and new customers
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
  • Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases
  • Letting patrons know about additional products or services that might benefit them
  • Determining the quickest, most effective ways to answer a client’s or customer’s questions
  • Escalating queries and concerns, when necessary
  • Troubleshooting common issues with products or services

Requirements

  • A degree in any field
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Only people staying on the Island or close to the location will be considered
  • Ability to work on Saturdays

Salary
N100,000 / month.

Method of Application
Interested and qualified candidates should send their CVs to: sleekhr.ng@gmail.com using the Job Position as the subject of the mail.